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How to fix IBM in a week - Cringely on technology - http://www.cringely.com/2012/04/how-to-fix-IBM-in-a-week/
"Enough horror stories, already! How do we just fix IBM? Well it can’t be done from the inside so it has to be done from the outside. And the only outside power scary enough to get through the self-satisfied skulls of IBM top management is IBM customers. A huge threat to revenue is the only way to move IBM in the proper direction. But a big enough such threat will not only get a swift and positive reaction from Big Blue, it will makes things ultimately much better for customers, too. So here is exactly what to do, down to the letter. Print this out, if necessary, give it to your CEO or CIO and have them hand it personally to your IBM account rep. Give the IBM rep one business day to complete the work. They will fail. Then go ballistic, open up a can of whoop-ass, and point out that these requirements are all covered by your Service Level Agreement. Cancel the contract if you feel inclined. If enough CIO’s ask for it, this action will send immediate shock waves throughout IBM. Once IBM’s customers find out how long it takes to get this information and they see what they get, then things will get really interesting. But don’t limit this test just to IBM. Give it to any IT service vendor. See how yours stacks up." ‎- silpol