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Have to cancel your flight? Airlines steer clear of informing consumers about refunds - http://yle.fi/uutiset/have_to_cancel_your_flight_airlines_ste...
"A leading lawyer at Finland’s consumer advocacy association says many airlines deliberately skirt refund payments associated with customer flight cancellations. Airline passengers are rarely correctly informed of their rights when they cancel flights and many aren’t aware that they are always legally entitled to a refund of several components of the ticket cost, including taxes, fuel surcharges and airport fees." ‎- silpol