Mokum technical support

all contaminated things and events are unsatisfactory

Avatar for squadette
» posted to псы в рапиде and support

We're working on small Mokum server maintenance, short service disruption is possible. [Update: mission aborted]

Avatar for haron
» posted to mokum-support, mokum, and support

We are going to install several security updates and reboot Mokum servers, please expect two or three short downtimes during next 30 minutes.

Comment

done

 ‎· "Serious" Black 10
Avatar for haron
» posted to support

Error while fetching image from https://tramontana.ru/product/kailas_kosmetichka_washbag/

Comment

Mokum server error: Fetching data from remote server: Sharing failed: HTTP 200 OK GET https://tramontana.ru/product/kailas_kosmetichka_washbag/ (118704 bytes, 0.843 sec) OpenGraph data extracted successfully HTTP 200 OK GET https://tramontana.ru/favicon.ico (1406 bytes, 0.233 sec) Validation failed: Attachment ico images are not supported

 ‎· "Serious" Black
Avatar for squadette
» posted to changelog and support

I'd just like to confirm that we do sometimes observe substantial delays with updating pages after new posts are created, mostly during the day in European time zone. There are no obvious reasons for that (the traffic is low and pages are served very quickly). I'm cautiously optimistic because the working theory is that there is something stupid going on that would be easy to remove after it the cause is discovered. Sorry about this annoyance!

Comment

Update: lol, seems to be fixed.

 ‎· псы в рапиде 3
Avatar for jiraliramotorem
» posted to support

Hello there, highly valuable and admirable technical support specialists! I have a personal inquiry regarding the potential uploading of my friendfeed archive which is in my possession with your help. Would you consider assisting me with this?

Comment

yes we would pls dm:me

 ‎· псы в рапиде
Avatar for tahtaitici
» posted to support

There's a problem with approving subscription requests. Clicking on "Approve" loads it forever without success. This has been going on for a few days, and it's confirmed by multiple users.

Comment

Fixed, thanks.

 ‎· псы в рапиде 2
Avatar for aghigi
» posted to support

mokum fails to load images. Connections to img2.mokum.place give a time out error

Comment

Does it happen from any connection? Mobile/wifi etc? Works for me.

 ‎· псы в рапиде
Comment

Sorry, I think it was related to my wifi connection. False alarm

 ‎· Angelo Ghigi
Comment

Looks like my ISP has been having serious routing problems since a few days

 ‎· Angelo Ghigi
Avatar for dendroica
» posted to support

I got this error when I tried to share this URL: http://www2.philly.com/philly/health/insect-museum-heist-black-market-tarantulas-20180905.html

Comment

There is nothing to be done here for now, unfortunately. It's one of the non-compliant image resizers that outsmart themselves.

 ‎· псы в рапиде 2
Comment

@squadette: Ah, I see. Thanks.

 ‎· John B.
Avatar for spidra
» posted to support

Whether on iOS or MacOS, I'm currently experiencing a bug where the last two groups in my list on the right don't link correctly. Sometimes both names (they're private groups so I can't name them here) link to one of them and sometimes both name links link to the other of them.

Comment

Yes, this happens to me too. They're not the last two groups, though they're towards the bottom, and they're both private. They each link to each other.

 ‎· Meg Vmeg 1
Comment

@spidra, @megvmeg: can you check if it works for you now?

 ‎· псы в рапиде
Comment

It seems to be fixed now. Thank you!

 ‎· Spidra Webster
Comment

Fixed! Thanks.

 ‎· Meg Vmeg
Comment

Awesome, thank you.

 ‎· псы в рапиде
Avatar for haron
» posted to mokum-support, mokum, and support

Dear fellow users of Mokum. We are going to perform two security updates, please expect 5 minutes of downtime very soon.

Comment

We're back. Thank you!

 ‎· псы в рапиде 1
Comment

done

 ‎· "Serious" Black 1
Avatar for halil
» posted to Halil and support

Morning, I have a request, if it's even possible, can you make it possible to upload an image in comments section, it doesn't have to display but if it could work as some kind of link that would open either within mokum or a new tab, I have no idea if such a thing is even possible it's just that I've found I had to keep sending a new dm to someone to help me with a translation and I keep forgetting to get all photos in 1 message so now it's morphing into 3 so far. No worries if I'm asking for something that's too difficult, I guess I just need to be more organised! :P Anyway, as ever huge thanks for all the good work.

Comment

quick question: have you already reached the limit of pictures per post? Because it should be possible to edit in any moment the post (even if it's a DM) and add more picture to it.

 ‎· Brixie 4
Comment

@brixie: I never thought of that, will try that now, thanks.

 ‎· Halil 2
Comment

^^ this but there are plans to implement attaching images to comments.

 ‎· псы в рапиде 10
Comment

@halil: I'm a forgetful person myself (sending mail without attachment I'm mentioning in the body is one of my specialty!), so I managed to remember at least that mokum helps me a little with this :D

 ‎· Brixie 3
Avatar for ufux
» posted to support

https://mokum.place/folkscience throws an error.

Comment

@ufux: fixed, thank you

 ‎· псы в рапиде
Comment

@squadette: thanks.

 ‎· fax
Avatar for halil
» posted to Halil and support

Is it possible to add an extra filter to comments search please. Currently the search option only shows comments according to the date of the OP rather than when you made your comment, so could we have an extra filter for most recent comments as well as comments made according to OP date. It's not a huge deal but sometimes when you make a comment on a very old post it doesn't show when you click comments. thanks.

Comment

I know nothing about coding so asking is I'm sure a lot easier than actual coding! :)

 ‎· Halil
Comment

maybe hire some Binars https://www.youtube.com/watch?v=52_iSQnB6W0 :D

 ‎· Halil
Avatar for halil
» posted to Halil and support

Mokum server error: Fetching data from remote server: Sharing failed: HTTP 403 Forbidden GET http://www.itv.com/news/2018-07-27/german-farmer-awarded-687-000-for-ancient-roman-find/ (0.017 sec)

Comment

I get this error message when ever I try to post on my phone. Anyone else get this error message?

 ‎· Halil
Comment

@halil: that's probably itv.com protecting against robots. Doesn't matter if it's phone or desktop.

 ‎· псы в рапиде 2
Comment

You can use sharing bookmarklet (https://mokum.place/sh), e.g.: https://mokum.place/squadette/2066253

 ‎· псы в рапиде 1
Avatar for bentleywg
» posted to support

Mokum server error: Fetching data from remote server: Sharing failed: HTTP 200 OK GET https://www.cbc.ca/news/canada/newfoundland-labrador/nl-woman-speaks-of-workplace-harrasment-1.4715301 (145969 bytes, 0.042 sec) OpenGraph data extracted successfully HTTP 200 OK GET https://i.cbc.ca/1.4715332.1529544369!/fileImage/httpImage/image.png_gen/derivatives/16x9_620/deeann-fitzpatrick.png (11783 bytes, 0.031 sec) Validation failed: Attachment images are not supported

Comment

@bentleywg: fixed, thank you.

 ‎· псы в рапиде 2
Comment

@squadette: Thanks!

 ‎· bentley
Avatar for farkob
» posted to support

Bug report: Alt texts that show timestamps on posts and comments are not in the viewer's timezone.

Comment

It's UTC I suppose.

 ‎· Der Große Schlange
Comment

I found another funny bug. If I'm writing a comment for some significant time and then post it, its title shows two different timestamps at once: "NN minutes ago" at the left part is the timestamp when I started writing the comment, "2018-06-13 XX:XX:XX" at the right part is the timestamp when I pressed final Enter.

 ‎· Der Große Schlange 1
Avatar for tmin
» posted to support

I've realised I need a comment's timestamp. I think it is better to have in form of "hours/days/weeks/months ago" near the clike icon. Let's see it as a feature request.

Comment

(edited) I'd like to see all comments time stamped

 ‎· два в одине
13 more comments
Comment

^^ Alexey, thank you for the efforts. I'd like to point out that in my perception it is nice to have one or another type of the stamp. "X timeranges ago" OR the "date". I prefer the first one, just to see how outdated my intended comment would be to a thread. Mouse hovering provides both and it is quite OK, but the clock icon on mobiles provides just the latter one.

 ‎· два в одине
Avatar for aghigi
» posted to Angelo Ghigi and support

Problem with URLs ending with an underscore:

https://www.instagram.com/dianaageeva_/
https://www.instagram.com/dianaageeva_

The second one points to a different account (it loses the final underscore)

Problem with URLs ending with an underscore:

https://www.instagram.com/dianaageeva_/
https://www.instagram.com/dianaageeva_

The second one points to a different account (it loses the final underscore)

Comment

@aghigi: fixed, thanks.

 ‎· псы в рапиде
Avatar for halil
» posted to Halil and support

Any chance you could add a feature where we can add people to posts like we can when adding to a group? Or maybe have an alert like DM when they are mentioned in a post, I think some people don't see mentions/posts when you are trying to alert them to it.

Avatar for demin
» posted to support

Side-bar is not visible in my Firefox. It throws a rendering exception. I'll try to paste the error logs from developer console into comments.

Comment

[SERVER] stack: TypeError: Cannot read property 'private_subfeed_url' of undefined at <anonymous>:58339:50 at Array.map (<anonymous>) at Invites.render (<anonymous>:58324:42) at d (<anonymous>:39112:211) at ua (<anonymous>:39112:493) at a.render (<anonymous>:39117:18) at a.read (<anonymous>:39116:243) at Object.renderToString (<anonymous>:39124:499) at serverRenderReactComponent (<anonymous>:40218:37) at Object.serverRenderReactComponent (<anonymous>:6347:53) at <anonymous>:11:23 at <anonymous>:18:3 mokum.place:212:1

 ‎· demin
5 more comments
Comment

@squadette: it's fixed on the mobile, I'll check desktop too. Thanks.

 ‎· demin
Avatar for aghigi
» posted to support

Error when trying to load image from URL http://www.savagechickens.com/2018/06/stress-stress.html

Avatar for halil
» posted to Halil and support

Any chance you can add an option to login page to click "stay logged in" Android Chrome keeps auto-logging me out of mokum and it's rather annoying because it's a laggy app and sometimes it wigs out when trying to post something, it shows as if I'm logged in but I'm not and the app/mokum site just goes crazy for several minutes, then again it might be my dinosaur of a phone! But anyway, an option to stay logged in would be nice if it's not too much hassle to code, I have no idea about this stuff. Thanks and keep up the great work.

Comment

There is a “Remember me” checkbox, does it help? But frankly, I don’t understand what does it do exactly, I’m going to find out.

 ‎· псы в рапиде 2
Comment

@squadette: Yeah, that is checked but it doesn't seem to keep me logged in so not sure what it does either.

 ‎· Halil
Comment

@halil: do you have any type of app that optimize your phone by cleaning data/cache? I know some phones gives these tools by default and they might be influencing chrome behavior

 ‎· Brixie 1
Comment

@brixie: only avast anti-virus, has a minor cache/data cleaner.

 ‎· Halil
Avatar for spidra
» posted to support

If you’re the admin of a group and you started a group that fizzled that you just want to delete, is there any way to delete it?

Comment

You can delete group if you remove all posts from it. To remove post, click "Manage -> Remove from @group". When the group is empty, its "Admin settings" page should have the button to remove the group.

 ‎· псы в рапиде 1
Comment

Thank you.

 ‎· Spidra Webster
Avatar for app103
» posted to April ᛃ and support

This is a Mokum problem I have experienced in Pale Moon for quite some time, where images are opening up at the bottom of the browser, cut off. You can't scroll to view the rest of it because scrolling closes the image viewer and returns you to the feed page.

Comment

Same problem is happening in safari mobile

 ‎· ⓚⓐⓐⓝ TB4DVK
Avatar for squadette
» posted to support

@pisuvar, please use this group (@support) for technical support. Answering your question: not at the moment, but this question was asked today, I'll see if I can implement it quickly. Thanks,

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